Increasingly, consumers want healthcare providers to offer an experience much more like retail or restaurants, one that recognizes them as savvy consumers who have choices and power. We see a tremendous opportunity.
Dan Stanek
Executive Vice President, WD Partners
WD has a consumer-driven, multi-unit approach to innovate & scale consumer healthcare experiences
Innovation & Scale
At WD Partners, we're versed in industries that have been consumer-focused for decades, and we are bringing that thinking to health-related experiences.
How WD Can Help You Innovate
Utilizing consumer-centered, design thinking methods, understanding consumer needs and mapping ideal omnichannel experiences, we are able to identify key pain points and moments of potential innovation. Our design experts are able to translate these experiences into an elegant and seamless customer journey, and service workflow.
explore how we innovate healthcare
-
Food is Medicine
Let's face it, we spend a lot on treating illness in healthcare, but perhaps prevention is where more effort and investment should be goingPoint of View -
Beyond the Bottle
The current landscape is witnessing rapid disruption and innovations that are reshaping the retail pharmacy experienceWayfind -
Healthcare for an Aging America
As one-third of active doctors will be older than 65 in the next decade, a potential shortage of up to 120,000 physicians by 2030 is anticipatedPoint of View -
The Retail Healthcare Arms Race
Building a Health Ecosystem with the Consumer in MindWayfind -
The Retailization of Healthcare: 2022 in Review
When more than 5,000 Americans were asked to grade the U.S. healthcare system overall, 44% of Americans gave the entire system a poor or failing grade. Meanwhile, the wellness market is growing quickly with 50% of consumers reporting wellness as a top priority in their day-to-day lives.Point of View -
Pets Are People Too
In the consumer-driven pet care market, the more customer friendly and accessible your practice is, the more you will have people come running to it.Point of View -
Prime Disruptor: Amazon In Healthcare
With the recent acquisition of One Medical and Iora Health, Amazon seems intent to make their mark on the healthcare industryPoint of View -
Homing In on Outpatient Health
When you think of healthcare, the first image many have is of a towering hospital. However, fewer hospitals are being built and hospital admissions rates have declined, while outpatient visits have risen dramatically.Point of View -
From Place to People: It’s Time to Reinvent Outpatient Specialty Health
When one thinks of healthcare, the first image many people have is the towering hospital – a landmark in many communities. In fact, that is also the first image many healthcare leaders have too, as it has traditionally been the driver of hospital revenue and profit.Wayfind -
How to Adapt to a Changing Healthcare Consumer
The way in which healthcare is viewed, sought out, and provided is undergoing a transformation. In fact, healthcare as we know it is changing and evolving to better fit the needs of consumersWayfind -
Aramark Healthcare+
Facilitated a strategic process with Aramark stakeholders to reposition the line of business, addressing the new realities in the marketCase Study -
Primary Pandemonium
While traditional healthcare providers are struggling with a pandemic, a new crop of primary care entrants are sweeping the nation and creating pandemonium!Point of View -
Dental Care Alliance
Create a unified experience across DCA’s 100+ brands including new facilities, renovations, and remodelsCase Study -
Addressing Inequities in Healthcare
The coronavirus pandemic has exposed a dramatic, but often overlooked, aspect of US healthcare – disparities in care and outcomes across groups based on social, racial, ethnic, economic and environmental characteristics.Point of View -
Growing Up Fast: Telehealth and the New Health Ecosystem
Healthcare has been facing some stark competition over the last decade on account of the increasing popularity of provider alternativesPoint of View -
It’s Time to Reimagine the Dental Experience
It’s time for the dentist’s office to shed the clinical, sterile, intimidating setting and adopt a warm, welcoming, comfortable one.Point of View -
Health In Motion Network
Reimagined the consumer and provider experience and improved the scalability of their assisted telehealth solutionCase Study -
Urgent Care: Identity Crisis
After surveying 2,600 consumers between the ages of 18 to 80 about their preferences and usage of different healthcare providers, it became evident that there was a significant contrast between the needs of younger versus older respondentsPoint of View
Innovation & Scale
Many health concepts are ready for rapid expansion to achieve growth goals and leverage first mover advantage in a changing health landscape.
How WD Can Help You Scale
Healthcare providers have historically focused on large one-off programs, not multi-unit programs. WD's experience with large multi-unit businesses provides outstanding expertise in the methods and efficiencies of scaling compelling experiences while maintaining the integrity of the design.
explore how we scale healthcare
-
Facing the Future
The Growth of Med SpasWayfind -
A Revolution in Women’s Health
There has been a transformative shift in women’s health, with practices offering a more comprehensive and modern approach to holistic healthcare.Wayfind -
Healthcare for an Aging America
As one-third of active doctors will be older than 65 in the next decade, a potential shortage of up to 120,000 physicians by 2030 is anticipatedPoint of View -
The Retail Healthcare Arms Race
Building a Health Ecosystem with the Consumer in MindWayfind -
From Place to People: It’s Time to Reinvent Outpatient Specialty Health
When one thinks of healthcare, the first image many people have is the towering hospital – a landmark in many communities. In fact, that is also the first image many healthcare leaders have too, as it has traditionally been the driver of hospital revenue and profit.Wayfind -
Redefining Primary Care
The primary care provider has always been a fixture in the healthcare landscape and the key gateway to services and specialties consumers need to maintain their health and be treated for episodic or chronic conditionsWayfind -
Primary Pandemonium
While traditional healthcare providers are struggling with a pandemic, a new crop of primary care entrants are sweeping the nation and creating pandemonium!Point of View -
Scaling for Dental Office Growth
ncreasingly, customers want dental care providers to offer an experience much more like retail, one that recognizes them as savvy consumers who have choices and power.Point of View -
Scaling New Healthcare Concepts When It’s Needed Most
Private equity backed healthcare concepts have a unique opportunity to scalePoint of View -
Pearle Vision
Provided clearer brand vision for an eye care iconCase Study -
CVS
Reinvented categories and changing the game for customersCase Study -
Retail Clinic: Rise from Obscurity
In a time where convenience and speed reign, many consumers are turning away from the slow-moving processes of primary care physicians (PCPs) and challenging their foothold on routine healthcare.Point of View
Are you looking to innovate or scale your healthcare experience?
Contact our Health + Wellness practice leaders.
More from WD
-
HealthWellnessFresh Thinking on Ambulatory Experiences
A Conversation with WD’s Dan Stanek and Banner Health’s Brian StandageWayfind -
HealthWellnessAnd Then There Were Two
The Retail Healthcare UpdateWayfind -
HealthWellnessLongevity and Health Optimization
The New Trend in Proactive HealthcarePoint of View